Shipping policy

Effective Date: July 6, 2026

This Shipping Policy explains Xachelle’s available delivery destinations, processing times, shipping charges, estimated delivery periods, tracking procedures, and the handling of address or delivery problems.

1. Shipping Destinations

Xachelle currently ships to:

  • United States

  • Canada

  • Mexico

Delivery addresses outside these countries are not currently supported at checkout.

We do not state that every order is dispatched from one fixed warehouse. The fulfillment location and carrier may vary according to product availability, destination, and operational requirements.

2. Processing Time

Most orders are processed within 2–7 business days after payment and order verification.

Processing includes order review, product preparation, quality checks, packing, and transfer to the carrier. Processing time is separate from transit time.

Personalized, customized, or made-to-order items may require additional preparation time. Any material additional processing time will be disclosed on the relevant product page where reasonably possible.

Processing may also take longer during public holidays, peak shopping periods, severe weather, inventory checks, or other unusual circumstances. If an item becomes unavailable or experiences a significant delay, we may contact you with available options.

3. Shipping Rates

Orders totaling US$50 or more qualify for free standard shipping.

For orders below US$50, standard shipping charges are:

  • United States: US$7.00

  • Canada: US$8.00

  • Mexico: US$12.00

Shipping fees are displayed in United States dollars and will be shown at checkout before payment is completed.

4. Estimated Delivery Times

Estimated transit times after dispatch are:

  • United States: 7–20 business days

  • Canada: 10–30 business days

  • Mexico: 20–30 business days

With the standard 2–7-business-day processing period included, approximate total delivery times are:

  • United States: 9–27 business days

  • Canada: 12–37 business days

  • Mexico: 22–37 business days

These timeframes are estimates and not guaranteed delivery dates. Business days exclude weekends and public holidays.

Delivery may be affected by customs clearance, carrier disruptions, severe weather, seasonal volume, public holidays, remote destinations, incorrect addresses, or circumstances outside our reasonable control.

5. Tracking Information

After an order is dispatched, we will send available tracking information to the email address provided during checkout.

Tracking activity may take several business days to appear in the carrier’s system. This does not necessarily mean that the parcel has stopped moving.

Orders containing multiple products may be divided into separate parcels. In that situation, you may receive multiple tracking numbers, and the parcels may arrive at different times.

6. Customs Duties and Import Charges

Orders delivered to Canada or Mexico may be subject to customs duties, import taxes, brokerage charges, or other fees imposed by customs authorities, carriers, or the destination country.

Unless expressly stated as included at checkout, these charges are not included in the product price or shipping fee and are the recipient’s responsibility.

We do not determine or control third-party customs charges. We cannot declare an order at an inaccurate value or improperly identify a commercial purchase as a gift.

7. Address Accuracy and Changes

Customers are responsible for providing a complete and accurate delivery address, recipient name, postal code, and contact information.

If you identify an error, contact us immediately at support@xchfjx.com or xchfjx1@126.com. We will make reasonable efforts to help, but we cannot guarantee an address change after processing or shipment has begun.

If a parcel must be resent because of an incorrect or incomplete customer-provided address, the customer will be responsible for the additional shipping charge where permitted by law.

8. Delayed or Unavailable Tracking

If tracking has not updated for an extended period, contact us with your order number and tracking number.

We may ask you to confirm the delivery information or contact the carrier. Where appropriate, we will submit an investigation. Carrier investigations may require additional time and customer cooperation.

A delay does not automatically mean that a parcel has been lost.

9. Parcels Marked as Delivered

If tracking shows that a parcel has been delivered but you cannot find it:

  • Check the mailbox, entrance, reception area, parcel locker, and other safe locations;

  • Ask members of your household, neighbors, or building management;

  • Check for a delivery notice;

  • Contact the local carrier with the tracking number; and

  • Contact us if the parcel remains missing.

We will review the available information and assist with an appropriate investigation. Resolution will depend on the carrier’s findings and the circumstances of the delivery.

10. Damaged, Incorrect, or Incomplete Deliveries

If an order arrives damaged, defective, incorrect, or incomplete, contact us promptly with:

  • Your order number;

  • A description of the issue;

  • Clear photographs or videos of the product;

  • Photographs of the parcel, shipping label, and outer packaging where relevant; and

  • Confirmation of your delivery address.

After review, we will provide an appropriate solution. Depending on the circumstances and availability, this may include sending the missing item, providing a replacement, arranging an exchange, or issuing a refund for the affected product.

If the issue is confirmed to have resulted from our error or our fulfillment partner’s error, we will cover authorized replacement or return shipping costs.

11. Refused, Unclaimed, or Undeliverable Parcels

A parcel may be returned because of:

  • An incorrect or incomplete address;

  • Refusal by the recipient;

  • Failure to collect the parcel;

  • Repeated unsuccessful delivery attempts;

  • Failure to pay applicable customs charges; or

  • Another customer-attributable reason.

When this occurs:

  • We will assess refund eligibility after the parcel is returned and inspected;

  • Actual return shipping, customs, or handling charges may be deducted from an eligible refund where permitted by law; and

  • If the customer requests redelivery, the customer will be responsible for the new shipping charge.

Original shipping fees are not refundable when nondelivery results from a customer-attributable cause, except where applicable law requires otherwise.

12. Contact and Company Information

Brand: Xachelle
Website: xchfjx.com
Legal Entity: Yunyan District Mila Clothing Store
Store Operator: Yunyan District Mila Clothing Store
Unified Social Credit Code: 92520103MAAM15HH13
Registered Address: No. 8, Floor -2, Building B, Yan'an West Road, Weiqingmen Subdistrict, Yunyan District, Guiyang City, Guizhou Province

Please do not mail returns to our registered address unless instructed. Always reach out first for return instructions and the latest warehouse address. When the phone line is busy, contact us by email or through the store backend. We will get back to you as soon as possible. Customer service hours: Monday–Friday, 9:30 AM–12:00 PM and 2:00 PM–6:30 PM.

Current return warehouse address:
Attn: Return Authorization / RA-309B
Warehouse: Sunshine State Reverse Hub – Unit 5F
4218 Palmetto Bay Ct
Orlando, FL 32822-6041
United States

Customer Service Email: xchfjx1@126.com; support@xchfjx.com
Contact Phone: +86 182-8608-0276

Xachelle is operated by Yunyan District Mila Clothing Store, which oversees xchfjx.com, order processing, customer service, and related ecommerce activities.