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Effective Date: July 6, 2026

Thank you for visiting Xachelle. Whether you have a question about sizing, fabric, product availability, an existing order, delivery, or a return request, our customer service team is here to assist you.

To help us understand your request and respond efficiently, please include the relevant information listed below.

For general product questions:

The product name or a link to the product page;
The color and size you are considering; and
Your specific question about the item.

For questions about an existing order:

Your order number;
The email address used to place the order;
The name of the item concerned; and
A clear description of the assistance you need.

If an item arrives damaged, defective, incorrect, or incomplete, please also provide clear photographs or videos showing the item, the issue, the shipping label, and the outer packaging where relevant. These materials allow us to review the situation more accurately and offer an appropriate solution.

Customer Service

Customer Service Emails:
support@xchfjx.com
xchfjx1@126.com

Store Website:
https://xchfjx.com

Our team reviews customer messages regularly during business days and will respond as soon as reasonably possible. Please avoid sending multiple messages concerning the same request, as duplicate messages may make it more difficult for us to track your case.

When contacting us, please make sure that your email address is entered correctly so that you can receive our response.

Order Changes and Cancellations

If you need to correct your delivery address, change an item, update a size or color selection, or request an order cancellation, please contact us as soon as possible.

We will make reasonable efforts to accommodate your request. However, once an order has entered processing, production, or shipment, we cannot guarantee that it can be changed or canceled.

Returns and Product Issues

Please contact us before sending any item back. Our customer service team will review your request and, if the return is approved, provide the applicable return instructions and return address by email.

The appropriate return location may depend on the item, order, and customer location. For this reason, please do not return a product to our registered business address or to an address shown on the original parcel unless our team specifically instructs you to do so.

Items sent without prior authorization or to an incorrect address may be refused, delayed, lost, or returned to the sender. Additional details are available in our Returns, Refunds and Cancellation Policy.

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