Terms of Service

Effective Date: July 6, 2026

These Terms of Service govern your access to and use of https://xchfjx.com and any purchase made through the website.

The website is operated under the Xachelle brand by Yunyan District Mila Clothing Store. In these Terms, “Xachelle,” “we,” “us,” and “our” refer to Yunyan District Mila Clothing Store.

By visiting our website or placing an order, you agree to these Terms. If you do not agree, please do not use the website. Nothing in these Terms limits any mandatory consumer rights that cannot lawfully be excluded.

1. Use of the Website

You must be at least the age of majority in your place of residence or use the website with the involvement and permission of a parent or legal guardian.

You may not use the website:

  • For unlawful, fraudulent, abusive, or misleading purposes;

  • To violate the rights of another person;

  • To introduce viruses, malicious code, or harmful technology;

  • To interfere with the security or operation of the website;

  • To collect information through unauthorized scraping or automated means; or

  • To make unauthorized commercial use of our content.

2. Product Information

Xachelle offers clothing and related fashion products. Available products, sizes, colors, materials, designs, and options may change according to inventory, season, and supplier availability.

We make reasonable efforts to present product descriptions, measurements, photographs, colors, materials, prices, and availability accurately. However:

  • Screen settings and lighting may affect how colors appear;

  • Reasonable measurement variations may occur;

  • Pattern placement, stitching, texture, and finish may vary slightly; and

  • Product packaging may change without materially affecting the product.

Please review the relevant product page, available measurements, materials, and care information before purchasing.

3. Pricing and Payment

Unless otherwise stated, prices are displayed in United States dollars.

Applicable shipping charges, taxes, duties, and other amounts will be displayed during checkout where available. Customs duties and import charges imposed after shipment may not appear at checkout.

Payments are processed by third-party payment providers. We generally do not store complete payment-card numbers or card security codes.

You agree to provide complete and accurate billing, contact, and delivery information.

4. Orders and Acceptance

Submitting an order does not automatically mean that we have accepted it. An order is accepted when we confirm acceptance or begin fulfillment, subject to applicable law.

We may reasonably reject, limit, or cancel an order because of:

  • Product unavailability;

  • Pricing, description, or inventory errors;

  • Payment or authorization problems;

  • Suspected fraud or unauthorized activity;

  • Delivery restrictions;

  • Duplicate or unusually large orders; or

  • Other legitimate operational or legal reasons.

If we cancel an order after payment has been collected, we will refund the applicable amount to the original payment method.

5. Order Changes and Cancellations

To request a change or cancellation, contact us as soon as possible at support@xchfjx.com or xchfjx1@126.com and include your order number.

We will make reasonable efforts to help, but we cannot guarantee a change or cancellation after processing, production, or shipment has begun.

Personalized, customized, or made-to-order products may enter production shortly after confirmation. Customers are responsible for checking all selected sizes, colors, quantities, personalization details, and delivery information before placing an order.

6. Shipping and Delivery

Xachelle currently ships to the United States, Canada, and Mexico.

Processing normally takes 2–7 business days. Estimated transit times, shipping charges, tracking procedures, and other delivery conditions are explained in our Shipping Policy.

Processing and transit times are separate, and delivery estimates are not guarantees. Delays may result from customs clearance, carrier disruption, severe weather, public holidays, peak-season demand, incorrect addresses, or circumstances outside our reasonable control.

Products in the same order may be delivered in separate parcels.

7. Returns, Exchanges, and Refunds

Eligible products may be returned by requesting authorization within 30 days after delivery, subject to our Returns, Refunds and Cancellation Policy.

Change-of-mind returns must generally be unused, unworn, unwashed, undamaged, and returned with their original tags, parts, accessories, and packaging where reasonably possible.

Personalized, customized, and made-to-order products are generally not returnable for change-of-mind reasons. Products subject to genuine health or hygiene restrictions may have additional return conditions where clearly disclosed on the product page before purchase.

These restrictions do not limit rights relating to damaged, defective, incorrect, incomplete, or materially nonconforming products.

Do not return any product before receiving authorization and the applicable return address by email. Our registered business address is not the default return address.

Xachelle does not charge a restocking fee.

8. Product Problems

If an item arrives damaged, defective, incorrect, incomplete, or materially different from the confirmed order, contact us promptly with:

  • Your order number;

  • A description of the issue;

  • Clear photographs or videos;

  • Photographs of the shipping label and packaging where relevant; and

  • Confirmation of your delivery address.

After reviewing the request, we will provide an appropriate remedy, which may include replacement, exchange, or refund. When the problem is confirmed to have resulted from our error or our fulfillment partner’s error, we will cover authorized replacement or return shipping costs.

9. Customer Accounts

If you create an account, you are responsible for maintaining the confidentiality of your credentials and for activity conducted through your account.

Notify us promptly if you suspect unauthorized access. We may reasonably restrict or suspend an account to prevent fraud, security threats, misuse, or violations of these Terms.

10. Intellectual Property

Unless otherwise stated, the website and its text, graphics, photographs, logos, product descriptions, designs, videos, layouts, and other content are owned by or licensed to us.

You may use the website for lawful, personal, and noncommercial shopping purposes. Without prior written permission, you may not reproduce, republish, distribute, sell, scrape, commercially exploit, or create derivative works from website content.

11. Reviews and Customer Submissions

If you submit a review, photograph, video, suggestion, or other content, you confirm that:

  • You have the right to submit it;

  • It is accurate and lawful;

  • It does not infringe another person’s rights; and

  • It does not contain malicious, deceptive, or abusive material.

You grant us a nonexclusive, worldwide, royalty-free license to use, reproduce, display, and adapt that content as reasonably necessary to operate, improve, and promote Xachelle. You retain ownership of your original content unless otherwise agreed.

12. Privacy and Advertising Technologies

Our Privacy Policy explains how we collect, use, disclose, retain, and protect personal information.

Our website may use cookies, pixels, and related technologies, including AppLovin technologies, for website operation, analytics, conversion measurement, fraud prevention, and advertising where permitted by law.

Available cookie and targeted-advertising choices are explained in our Privacy Policy and Your Privacy Choices page.

13. Third-Party Services

Our website may rely on or link to third-party services, including Shopify, payment providers, delivery companies, analytics providers, and advertising platforms.

Third-party services may be governed by their own terms and policies. We are not responsible for a third party’s independent services or practices except where responsibility cannot legally be excluded.

14. Errors and Website Changes

The website may occasionally contain typographical, pricing, inventory, or technical errors. We may correct errors and update products, prices, availability, or website content.

If an error materially affects an order, we may contact you and provide available options, including cancellation and an applicable refund.

We may modify, suspend, or discontinue part of the website where reasonably necessary.

15. Disclaimers and Limitation of Liability

To the fullest extent permitted by law, the website and its services are provided on an “as available” basis. We do not guarantee uninterrupted, completely secure, or error-free access.

To the fullest extent permitted by applicable law, we are not liable for indirect, incidental, special, or unforeseeable losses arising from use of the website or products.

Nothing in these Terms excludes or limits liability for fraud, fraudulent misrepresentation, gross negligence where it cannot be excluded, or any other liability or consumer right that applicable law does not permit us to exclude.

16. Indemnification

To the extent permitted by law, you agree to be responsible for losses or claims resulting from your unlawful misuse of the website, violation of these Terms, or infringement of another person’s rights.

This provision does not apply where the loss or claim resulted from our own unlawful conduct or where applicable consumer law provides otherwise.

17. Termination

You may stop using the website at any time.

We may suspend or terminate access where reasonably necessary because of a material breach, suspected fraud, unlawful activity, security risk, or misuse of the website.

Provisions intended by their nature to survive termination will continue to apply.

18. Severability and Entire Agreement

If a provision is found invalid or unenforceable, it will be limited or removed only to the extent necessary. The remaining provisions will continue to apply.

These Terms and the policies referenced in them constitute the agreement between you and us regarding your use of the website and services.

19. Governing Law

These terms are governed by the laws of the jurisdiction in which the operator is registered, without affecting any mandatory consumer protections you may have under local laws (in the United States, Canada, or Mexico). Disputes shall be under the jurisdiction of the court in the place of registration of the operator, unless otherwise provided by applicable law.

20. Changes to These Terms

We may update these Terms to reflect changes in our products, services, website, business practices, or legal obligations.

The revised Terms will be posted on this page with an updated date. Changes will apply prospectively unless applicable law requires otherwise.

21. Contact and Company Information

Brand: Xachelle
Website: xchfjx.com
Legal Entity: Yunyan District Mila Clothing Store
Store Operator: Yunyan District Mila Clothing Store
Unified Social Credit Code: 92520103MAAM15HH13
Registered Address: No. 8, Floor -2, Building B, Yan'an West Road, Weiqingmen Subdistrict, Yunyan District, Guiyang City, Guizhou Province

Please do not mail returns to our registered address unless instructed. Always reach out first for return instructions and the latest warehouse address. When the phone line is busy, contact us by email or through the store backend. We will get back to you as soon as possible. Customer service hours: Monday–Friday, 9:30 AM–12:00 PM and 2:00 PM–6:30 PM.

Current return warehouse address:
Attn: Return Authorization / RA-309B
Warehouse: Sunshine State Reverse Hub – Unit 5F
4218 Palmetto Bay Ct
Orlando, FL 32822-6041
United States

Customer Service Email: xchfjx1@126.com; support@xchfjx.com
Contact Phone: +86 182-8608-0276

Xachelle is operated by Yunyan District Mila Clothing Store, which oversees xchfjx.com, order processing, customer service, and related ecommerce activities.