Refund Policy
Effective Date: July 6, 2026
Company: Yunyan District Mila Clothing Store
Brand: Xachelle
Website: xchfjx.com
This Refund Policy is provided by Yunyan District Mila Clothing Store, the legal entity operating the brand Xachelle and the website xchfjx.com.
Returns, cancellations, and exchanges are governed by our separate Returns and Cancellation Policy. This Refund Policy explains how approved refunds are issued after an order change, cancellation, return, exchange, damaged or incorrect product issue, or refund request has been reviewed.
1. Refund Eligibility
A refund may be approved after we receive and inspect an authorized return, where a return is required.
A return request is not automatically approved. Authorization of a return does not guarantee a refund. The returned item must still be received and inspected unless our customer service team confirms in writing that a return is not required.
Refunds may be available for eligible items that are damaged, defective, incorrect, incomplete, materially different from the confirmed order, or otherwise eligible under the Returns and Cancellation Policy, subject to review and applicable law.
2. Refund Amount
An approved refund for an eligible returned item covers the item’s purchase price, subject to any lawful deductions explained in this policy.
For an approved change-of-mind return:
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The eligible item’s purchase price will be refunded;
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Original shipping charges are not refundable;
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Return shipping is the customer’s responsibility; and
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Xachelle does not charge a restocking fee.
When a refund results from our confirmed error, such as a damaged, defective, incorrect, or incomplete product:
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The affected item’s eligible purchase price will be refunded if a refund is selected;
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The applicable original shipping charge will be refunded where appropriate; and
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Authorized return shipping costs will be covered or reimbursed.
Any sales tax collected and legally refundable in connection with the returned item will be handled according to the applicable tax and payment rules.
3. Original Shipping Fees
For an approved change-of-mind return, original shipping charges are not refundable unless otherwise required by law.
When a refund results from our confirmed error, such as a damaged, defective, incorrect, or incomplete product, the applicable original shipping charge will be refunded where appropriate.
4. Return Shipping Reimbursement
For an approved change-of-mind return, the customer is responsible for return shipping costs.
For a confirmed damaged, defective, incorrect, or incomplete item, we will provide return instructions and cover the authorized return or replacement shipping costs.
If we ask you to purchase return postage for a merchant-responsible return, retain the receipt. We will reimburse the approved reasonable cost after receiving the required documentation.
Xachelle does not charge a restocking fee.
Do not send a return using cash-on-delivery or another service that requires us to pay an unauthorized amount when the parcel arrives.
For customer-paid returns, we recommend using a trackable shipping service. We are not responsible for a return lost or damaged before reaching the authorized return location, except where applicable law provides otherwise.
5. Taxes, Duties, and Third-Party Charges
Customs duties, import taxes, brokerage fees, and similar amounts paid directly to government authorities, carriers, or other third parties generally cannot be refunded by Xachelle.
Any sales tax collected and legally refundable in connection with the returned item will be handled according to the applicable tax and payment rules.
6. Refund Method
Approved refunds will normally be issued to the original payment method.
We generally cannot issue a refund to a different card, account, or payment method. If the original payment method is no longer available, the payment provider’s applicable procedures will apply.
7. Refund Processing Time
Approved refunds will normally be issued to the original payment method within 5–10 business days after approval.
Your bank, card issuer, or payment provider may require additional time to display the refund after we issue it.
8. Inspection and Refund Approval
After an authorized return arrives, we will inspect it and notify you whether the refund is approved.
Inspection considers the item’s identity, condition, evidence of use, tags, packaging, included parts, return reason, and compliance with the authorized instructions.
If additional information is reasonably required, we may contact you before making a final decision.
9. Late or Missing Refunds
If an approved refund has not appeared after the expected processing period:
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Review the original payment account;
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Contact your bank, card issuer, or payment provider;
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Allow for any additional institutional processing time; and
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Contact us if further assistance is required.
Please include your order number and any refund confirmation previously provided.
10. Incorrect Addresses and Undeliverable Orders
Customers are responsible for providing complete and accurate delivery information.
If a parcel is returned or cannot be delivered because of an incorrect or incomplete address, refusal, failure to collect it, repeated unsuccessful delivery attempts, unpaid customs charges, or another customer-attributable reason:
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Refund eligibility will be assessed after the parcel is returned and inspected;
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Actual return shipping, customs, or handling costs may be deducted from an eligible refund where permitted by law;
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Original shipping fees will not normally be refunded; and
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The customer will be responsible for the additional shipping charge if redelivery is requested.
These provisions do not apply when nondelivery resulted from our confirmed error or the carrier’s confirmed error.
11. Contact and Company Information
For cancellation, return, exchange, or refund assistance, contact both customer service email addresses:
support@xchfjx.com
xchfjx1@126.com
Please include your order number, the item concerned, the reason for the request, and supporting photographs or videos where relevant.
Customer Service Hours:
Monday–Friday, 9:30 AM–12:00 PM and 2:00 PM–6:30 PM.
Contact Phone:
+86 182-8608-0276
Company Information
Brand: Xachelle
Website: xchfjx.com
Legal Entity: Yunyan District Mila Clothing Store
Store Operator: Yunyan District Mila Clothing Store
Unified Social Credit Code: 92520103MAAM15HH13
Registered Address: No. 8, Floor -2, Building B, Yan’an West Road, Weiqingmen Subdistrict, Yunyan District, Guiyang City, Guizhou Province
Please do not mail returns to our registered address unless instructed. Always reach out first for return instructions and the latest warehouse address. When the phone line is busy, contact us by email or through the store backend. We will get back to you as soon as possible.
Current return warehouse address:
Attn: Return Authorization / RA-309B
Warehouse: Sunshine State Reverse Hub – Unit 5F
4218 Palmetto Bay Ct
Orlando, FL 32822-6041
United States
Xachelle is operated by Yunyan District Mila Clothing Store, which oversees xchfjx.com, order processing, customer service, and related ecommerce activities.